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Inside Counter Sales Associate

Location: Cleveland, OH, United States

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Colony Hardware is seeking a motivated, and dynamic Inside Sales/Customer Service Representative to join our team!
Reporting to the Customer Service/General Manager, an Inside Sales/Customer Service Representative is primarily responsible for executing the Colony mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers.
Major Responsibilities
  • Communicates and works directly with customers and perspective customers to provide presale applications support, quotations, and orders using order entry systems.
  • Builds and maintains positive relationships with customers and co-workers.
  • Generates formal quotations and provide customer leads to the outside sales representatives.
  • Develops a strong and positive working relationship with the outside sales team in order to provide feedback and data on account activity, promote open communication regarding specific accounts, and understand sale strategy.
  • Dedicates after hour time to learn the features, benefits, and applications of our products by participating in sales and product training events and Evergreen online and off-site training modules.
  • Demonstrates proficiency in entering orders and preparing quotations for the customer while responding quickly to customers through phone, email, or fax,
  • Utilizes vendor/supplier representatives on a consistent basis to grow sales, source products, and close deals.
  • Communicates with other departments such as Purchasing, Accounting, and Operations in an effective manner when needed.
  • Develops a strong sense of urgency in following up with quotations and sales leads assures customers receive proper paperwork for credit applications or RGAs.
  • Gains an understanding of the customers needs and applications by asking probing questions and effectively recommends the correct product that is suitable to the customers needs.
  • Uses discretions and judgement when developing proposals and bids ensuring that the pricing is competitive.
  • Develop pricing strategy that is mindful of product margins.
  • Provides customer assistance at pick up counter when needed.
  • Other duties as assigned.
About You
  • High school degree or equivalent required.
  • College degree in Business or related discipline preferred.
  • Some experience in sales, order entry, customer service or related discipline is a plus.
  • Ability to work independently, prioritize work and perform multiple tasks.
  • Analytical ability including basic math skills.
  • Ability to lift up to 50 pounds and climb stairs, stretch, and bend.
  • Must have excellent communication, time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
  • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.
  • Excellent attendance, punctuality, and working a flexible schedule. Must be willing to dedicate after hours for modules, seminars, customer/company events, and training sessions as needed.
Programs used: NetSuite, Outlook, Microsoft Word & Excel
Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
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