Inside Counter Sales Associate

Description

• Communicates and works directly with customers and perspective customers to provide presale applications support, quotations, and orders using order entry systems.
• Builds and maintains positive relationships with customers and co-workers.
• Generates formal quotations and provide customer leads to the outside sales representatives.
• Develops a strong and positive working relationship with the outside sales team in order to provide feedback and data on account activity, promote open communication regarding specific accounts, and understand sale strategy.
• Dedicates after hour time to learn the features, benefits, and applications of our products by participating in sales and product training events and Evergreen online and off-site training modules.
• Demonstrates proficiency in entering orders and preparing quotations for the customer while responding quickly to customers through phone, email, or fax,
• Utilizes vendor/supplier representatives on a consistent basis to grow sales, source products, and close deals.
• Communicates with other departments such as Purchasing, Accounting, and Operations in an effective manner when needed.
• Develops a strong sense of urgency in following up with quotations and sales leads assures customers receive proper paperwork for credit applications or RGAs.
• Gains an understanding of the customers needs and applications by asking probing questions and effectively recommends the correct product that is suitable to the customers needs.
• Uses discretions and judgement when developing proposals and bids ensuring that the pricing is competitive.
• Develop pricing strategy that is mindful of product margins.
• Provides customer assistance at pick up counter when needed.
• Other duties as assigned.

• High school degree or equivalent required.
• College degree in Business or related discipline preferred.
• Some experience in sales, order entry, customer service or related discipline is a plus.
• Ability to work independently, prioritize work and perform multiple tasks.
• Analytical ability including basic math skills.
• Ability to lift up to 50 pounds and climb stairs, stretch, and bend.
• Must have excellent communication, time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
• Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.
• Excellent attendance, punctuality, and working a flexible schedule. Must be willing to dedicate after hours for modules, seminars, customer/company events, and training sessions as needed.