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Senior Inside Sales Associate

Location: Greensboro, NC, United States

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Founded in 1981, New South Construction Supply (a division of Colony Hardware) is one of the Southeast’s leading suppliers of construction supplies and building materials for commercial and residential contractors. We operate 11 branches in the Carolinas, Georgia, and Florida, with our headquarters located in Greenville, SC. We supply concrete and masonry accessories and waterproofing products to commercial, residential, industrial, waterproofing, restoration, and road and bridge contractors. Our customer service, know-how, and can-do attitude helps our customers get the job done right, on time, and on budget.  
With a strong and experienced Leadership Team, a diverse group of associates, a well-established and proven Manager-in-Training program, and a hands-on internship program for those starting off in their construction career, New South Construction Supply is not just a job, but is a place where you can have a long-lasting career in the construction supply business. 
We are seeking an experienced, motivated, and dynamic Inside Counter Sales/Customer Service Representative to join our team! Reporting to the Customer Service/General Manager, an Inside Counter Sales Representative is primarily responsible for executing the company mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing customers. 
Inside Sales 
As a Senior Inside Sales / Counter Sales Representative with Colony Hardware, you will help the construction industry and trades reach new heights and accomplish amazing feats. To do this, you will be a key contact at Colony Hardware for our customers, processing quotes, entering orders, and offering additional support to our customers. 
A Little About Your Day: 
  • You will work directly with customers to ensure they order the right products and that the orders are ready on time.
  • Working face to face with customers you will provide a consultative approach to customer service, suggesting additional and alternative products, add-ons, and other support.
  • You will coordinate with outside sales, operations, purchasing, and other departments to process orders.
  • You will communicate with customers via phone and email, responding to the needs of customers quickly and accurately.
  • You will support operations by pulling orders and packing them as needed.
  • You will assist with inventory management and restocking.
  • You will perform transfer needs as requested.
  • You will serve as a backup to the Branch Manager when needed and requested by him or her.
  • You will complete other duties and responsibilities as assigned based on the needs of the branch and management.

This Might Be the Opportunity for you if: 
  • You are looking for a career with a growing company with opportunities for growth, development, and advancement.
  • You love working with customers, providing solutions and outstanding customer service.
  • You have an entrepreneurial spirit is the foundation of your work ethic. You are results-driven, and adept at utilizing technology and data to support your success strategy.
  • You are skilled at developing and nurturing relationships as a means to success.
  • You love winning and are innately competitive.
  • You refuse to compromise your integrity to make a “sale”.
  • Paying attention to the details is engrained in who you are. Doing it right is as important as doing it with a sense of urgency.
  • You stay focused, and nothing falls through the cracks on your watch.

What you’ll need for success: 
  • A minimum of two-to-three years of successful inside sales experience.
  • At minimum, a high school diploma or equivalent. A college degree is preferred but not required.
  • Knowledge of customer service and order processing systems.
Preferred Skills  
  • Prior experience in the sales of construction materials-related distributorship (commercial, residential, or both).
  • Prior experiences in the sales of concrete and masonry accessories, waterproofing materials, and fabricated rebar.
  • Ability to thrive in a fast-paced environment.
  • Computer skills including Microsoft Office Suite and CRM tools.
We Can Offer You: 
Colony Hardware provides a performance-based culture where all employees are rewarded for achievement of both personal and company goals. This includes: 
  • Competitive salary plus quarterly bonuses
  • Multiple medical, dental, and vision plan options 
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401k retirement plans with a generous company match
  • Tuition reimbursement
  • Competitive sick, vacation and PTO time as well as paid holidays
  • Company-provided PPE as required
  • Company-paid training and certifications
  • Generous discounts on the best products from leading industry vendors

About Colony Hardware:

With 50 locations and 1,000 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.
At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally. 
If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! 
Colony Hardware’s Commitment to Equal Opportunity 
Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any  other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. 
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