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Senior Manager of Business Systems

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Location: Greensboro, NC, United States

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Strategy & Planning:

  • Conduct a thorough analysis of existing business systems and procedures.
  • Define, develop, and document software business requirements, objectives, and deliverables in collaboration with internal users and departments.
  • Assist in crafting software development project plans, including scoping, scheduling, and implementation.

Acquisition & Deployment:

  • Research software application products and services in alignment with business requirements.
  • Collaborate with vendors for efficient implementation of new software products or systems and resolution of adaptation issues.
  • Recommend, schedule, and execute software improvements and upgrades.
  • Develop an integration playbook for newly acquired companies into Prophet 21.

Operational Management:

  • Manage internal Prophet 21 development resources, alongside on-shore and off-shore vendors.
  • Foster professional relationships with key stakeholders across all business units.
  • Act as the technical point of contact for the ERP application, providing hands-on support for users.
  • Design and implement technology solutions in Prophet 21 modules to meet business and stakeholder requirements.
  • Architect, design, build, and deliver Prophet 21 solutions, optimizing usability and functionality.
  • Ensure scalable systems integrations with Prophet 21, aligning with the company's growth.
  • Collaborate with Prophet 21 and implementation partner teams on automating data integrations.
  • Stay abreast of new Prophet 21 features and functionality, providing recommendations for improvements.
  • Participate in technical design/code reviews and audits, maintaining design objectives and standards.
  • Manage user roles/access, assign permissions, and maintain user interface entry forms, email, and PDF templates.
  • Work with end users on usability/Help Desk issues.

Position Requirements:

Formal Education & Certification:

  • University degree in computer science or information systems and 5-7 years of related work experience.
  • Education and/or certifications with significant experience in SDLC and project management are desired.

Knowledge & Experience:

  • In-depth, hands-on knowledge and experience with enterprise applications, including 5+ years optimizing Prophet 21.
  • Certified Prophet 21 Administrator preferred.
  • Eight-plus years of overall IT expertise.
  • Minimum four years of managerial responsibilities, including vendor management.
  • Understanding of Prophet 21 ERP workflow functionality and processes.
  • Experience using forms, fields, custom records, and workflows in the ERP system.
  • Experience with co-location hosting of Prophet 21.
  • Proficiency in generating reports and custom reporting within Prophet 21.
  • Understanding of industry-standard business practices in accounting and warehouse management.
  • Business acumen to connect business needs with the right technical solutions.
  • Proficiency with saved searches, formulas, reporting, creating dashboards, forms, and workflows.
  • Ability to manage competing priorities, troubleshoot, and work independently.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Excellent written and oral communication skills, proficient in Microsoft Office (Word, Excel, and PowerPoint).

Personal Attributes:

  • Highly self-motivated and directed.
  • Quick absorption of new ideas and concepts.
  • Good analytical and problem-solving abilities.
  • Effective prioritization and execution of tasks in a high-pressure environment.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Management capability for 5-10 employees.
  • Presentation of ideas in business-friendly and user-friendly language.
  • Strong customer service orientation.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions:

  • Occasional travel between training locations.
  • Prolonged periods of sitting.
  • Maneuvering and work in the warehouse environment.
  • Dexterity for operating a computer and handling various tools and components.
  • Lifting and transporting moderately heavy objects, such as computers and peripherals.
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