General Manager - Fasteners

Description

• Working with sales and customers to determine specific requirements to win and manage fastener business.
• Defines processes and procedures required to maintain and manage fastener sales.
• Works closely with IT to ensure tools necessary to manage VMI, Consignment etc... are effective and provide benefits to the organization and customers.
• Works closely with other Regional Managers and Branch Managers to resolve capacity issues during times of high demand.
• Implements recommendations and key objectives from Colony’s strategic plan on increasing Industrial Fastener sales and operations.
• Guides team to achieve assigned goals, meet assigned profitability expectations and achieve new account targets.
• Develops, delivers, and tracks progress of all Fasteners sales and related goals.
• Sets up training programs ensuring we are proficient and effective in producing results.
• Participates in identifying and developing new markets, products, and growth opportunities in conjunction with Sales, Marketing and Leadership team.
• Ensures success of tools shows, promotions and contests by providing guidance, support, tracking and feedback throughout the process.
• Works with Inside Sales/CSR team to ensure customer satisfaction, lead times, pricing, and capacity.
• Knowledge is above industry standard.
• Provides coaching and mentoring to personnel to help promote fastener business.
• Works closely with all shop personnel to ensure all Preventive Maintenance is being conducted to reduce equipment down-time and safety concerns.
• Will work with local branch managers to conduct spot audits of the fastener operations.
• Collects data, analyzes info and provides feedback to sales and branch teams to increase performance, skill sets and overall productivity.
• Works with Sourcing and Purchasing to help maximize fastener and accessory buys.
• Communicates and collaborates regularly with the Regional Manager and Regional Sales Managers to refer opportunities for growth in products and services.
• Utilize Sales Data with Regional Sales Managers to identify sales opportunities in market.
• Collaborates with other departments such as Marketing, Purchasing and Finance to ensure strong customer retention practices.
• Assists company wide sales and service resources as needed.
• Conducts one on one reviews with shop managers to assess performance, identify developmental needs and provide guidance on how to improve performance.
• Educates themselves and informs customers on all products Colony has to offer.
• Coaches, mentors, and develops existing employees and helping to resolve performance problems and discrepancies.
• Conducts timely performance evaluations by monitoring performance and initiating action to strengthen results with goal setting.
• Implements and reinforces company policies, goals, objectives, and procedures.
• Participates in interview process for key shop roles.
• Other duties as assigned.
  
  

• High school diploma or equivalent required.
• College Degree in Business-related disciplines preferred.
• Minimum of 3-5 years’ experience in managerial or director experience.
• Minimum of 5-10 years of successful Fastener sales and operations.
• Valid Driver’s License. Motor Vehicle Record must show a record of sustained safe driving with no moving violations in the last 3 years.

• Netsuite
• Epicor Prophet 21 (P21)
• Power BI
• Outlook
• Microsoft Office (Word, Excel, PowerPoint, etc.)  

• Ability to work independently, prioritize work and perform multiple tasks.
• Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
• Must exhibit good leadership and supervisory skills with the ability to support and mentor staff of more than one employee.
• Analytical ability including basic math skills.
• Ability to navigate websites and able to see, review, and interpret computer images and written documents.
• Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
• Ability to lift up to 75 pounds and climb stairs, stretch, and bend.
• Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.
• Must have a proven track record of turning customers with basic price and delivery requests into profitable customers by using product and application knowledge, and sales skills.
• Ability to physically navigate construction sites which may have irregular or unfinished surfaces.
• Ability to fully inform customers all about Colony’s products and services and ensure them why they should do business with Colony.