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General Manager - Fasteners

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Location: Dallas, TX, United States

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Duties and Responsibilities 
  • Working with sales and customers to determine specific requirements to win and manage fastener business.
  • Defines processes and procedures required to maintain and manage fastener sales.
  • Works closely with IT to ensure tools necessary to manage VMI, Consignment etc... are effective and provide benefits to the organization and customers.
  • Works closely with other Regional Managers and Branch Managers to resolve capacity issues during times of high demand.
  • Implements recommendations and key objectives from Colony’s strategic plan on increasing Industrial Fastener sales and operations.
  • Guides team to achieve assigned goals, meet assigned profitability expectations and achieve new account targets.
  • Develops, delivers, and tracks progress of all Fasteners sales and related goals.
  • Sets up training programs ensuring we are proficient and effective in producing results.
  • Participates in identifying and developing new markets, products, and growth opportunities in conjunction with Sales, Marketing and Leadership team.
  • Ensures success of tools shows, promotions and contests by providing guidance, support, tracking and feedback throughout the process.
  • Works with Inside Sales/CSR team to ensure customer satisfaction, lead times, pricing, and capacity.
  • Knowledge is above industry standard.
  • Provides coaching and mentoring to personnel to help promote fastener business.
  • Works closely with all shop personnel to ensure all Preventive Maintenance is being conducted to reduce equipment down-time and safety concerns.
  • Will work with local branch managers to conduct spot audits of the fastener operations.
  • Collects data, analyzes info and provides feedback to sales and branch teams to increase performance, skill sets and overall productivity.
  • Works with Sourcing and Purchasing to help maximize fastener and accessory buys.
  • Communicates and collaborates regularly with the Regional Manager and Regional Sales Managers to refer opportunities for growth in products and services.
  • Utilize Sales Data with Regional Sales Managers to identify sales opportunities in market.
  • Collaborates with other departments such as Marketing, Purchasing and Finance to ensure strong customer retention practices.
  • Assists company wide sales and service resources as needed.
  • Conducts one on one reviews with shop managers to assess performance, identify developmental needs and provide guidance on how to improve performance.
  • Educates themselves and informs customers on all products Colony has to offer.
  • Coaches, mentors, and develops existing employees and helping to resolve performance problems and discrepancies.
  • Conducts timely performance evaluations by monitoring performance and initiating action to strengthen results with goal setting.
  • Implements and reinforces company policies, goals, objectives, and procedures.
  • Participates in interview process for key shop roles.
  • Other duties as assigned.

  • High school diploma or equivalent required.
  • College Degree in Business-related disciplines preferred.
  • Minimum of 3-5 years’ experience in managerial or director experience.
  • Minimum of 5-10 years of successful Fastener sales and operations.
  • Valid Driver’s License. Motor Vehicle Record must show a record of sustained safe driving with no moving violations in the last 3 years.
Programs used: 
  • Netsuite
  • Epicor Prophet 21 (P21)
  • Power BI
  • Outlook
  • Microsoft Office (Word, Excel, PowerPoint, etc.)  
  • Ability to work independently, prioritize work and perform multiple tasks.
  • Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
  • Must exhibit good leadership and supervisory skills with the ability to support and mentor staff of more than one employee.
  • Analytical ability including basic math skills.
  • Ability to navigate websites and able to see, review, and interpret computer images and written documents.
  • Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
  • Ability to lift up to 75 pounds and climb stairs, stretch, and bend.
  • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.
  • Must have a proven track record of turning customers with basic price and delivery requests into profitable customers by using product and application knowledge, and sales skills.
  • Ability to physically navigate construction sites which may have irregular or unfinished surfaces.
  • Ability to fully inform customers all about Colony’s products and services and ensure them why they should do business with Colony.
Working Conditions 
This position is full-time. Excellent attendance, punctuality, and working a flexible schedule, including possible weekends, is required. Must be willing to travel (by car or air) to other branches and locations and dedicate after hours for modules, seminars, customer/company events, and training sessions as needed.   
*Hours may vary. 
Equipment Used 
Desktop computer and mouse/tablet/laptop, telephone, cellphone, fax machine, GPS, demo equipment including power tools and safety products. 
About Colony Hardware: 
With 50 locations and 1,000 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. 
At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will have the opportunity to grow alongside Colony, both professionally and personally. 
If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! 
Colony Hardware’s Commitment to Equal Opportunity 
Colony Hardware Corporation is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, a victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. 
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