Senior Manager of Business Systems

Strategy & Planning:

• Conduct a thorough analysis of existing business systems and procedures.
• Define, develop, and document software business requirements, objectives, and deliverables in collaboration with internal users and departments.
• Assist in crafting software development project plans, including scoping, scheduling, and implementation.

Acquisition & Deployment:

• Research software application products and services in alignment with business requirements.
• Collaborate with vendors for efficient implementation of new software products or systems and resolution of adaptation issues.
• Recommend, schedule, and execute software improvements and upgrades.
• Develop an integration playbook for newly acquired companies into Prophet 21.

Operational Management:

• Manage internal Prophet 21 development resources, alongside on-shore and off-shore vendors.
• Foster professional relationships with key stakeholders across all business units.
• Act as the technical point of contact for the ERP application, providing hands-on support for users.
• Design and implement technology solutions in Prophet 21 modules to meet business and stakeholder requirements.
• Architect, design, build, and deliver Prophet 21 solutions, optimizing usability and functionality.
• Ensure scalable systems integrations with Prophet 21, aligning with the company's growth.
• Collaborate with Prophet 21 and implementation partner teams on automating data integrations.
• Stay abreast of new Prophet 21 features and functionality, providing recommendations for improvements.
• Participate in technical design/code reviews and audits, maintaining design objectives and standards.
• Manage user roles/access, assign permissions, and maintain user interface entry forms, email, and PDF templates.
• Work with end users on usability/Help Desk issues.

Position Requirements:

Formal Education & Certification:

• University degree in computer science or information systems and 5-7 years of related work experience.
• Education and/or certifications with significant experience in SDLC and project management are desired.

Knowledge & Experience:

• In-depth, hands-on knowledge and experience with enterprise applications, including 5+ years optimizing Prophet 21.
• Certified Prophet 21 Administrator preferred.
• Eight-plus years of overall IT expertise.
• Minimum four years of managerial responsibilities, including vendor management.
• Understanding of Prophet 21 ERP workflow functionality and processes.
• Experience using forms, fields, custom records, and workflows in the ERP system.
• Experience with co-location hosting of Prophet 21.
• Proficiency in generating reports and custom reporting within Prophet 21.
• Understanding of industry-standard business practices in accounting and warehouse management.
• Business acumen to connect business needs with the right technical solutions.
• Proficiency with saved searches, formulas, reporting, creating dashboards, forms, and workflows.
• Ability to manage competing priorities, troubleshoot, and work independently.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Excellent written and oral communication skills, proficient in Microsoft Office (Word, Excel, and PowerPoint).

Personal Attributes:

• Highly self-motivated and directed.
• Quick absorption of new ideas and concepts.
• Good analytical and problem-solving abilities.
• Effective prioritization and execution of tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Management capability for 5-10 employees.
• Presentation of ideas in business-friendly and user-friendly language.
• Strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Work Conditions:

• Occasional travel between training locations.
• Prolonged periods of sitting.
• Maneuvering and work in the warehouse environment.
• Dexterity for operating a computer and handling various tools and components.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.