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Technology Support Specialist

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Location: Dallas, TX, United States

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Are you the type of worker who thrives in a fast-paced and professional work environment and gains satisfaction from achieving goals consistently and efficiently? Are you looking for a long-lasting career where your earning potential, growth, and advancement coincide with your hard work?  Now’s the time to consider a career with Colony Hardware. 

Reporting to the Director of IT and Infrastructure, the Technology Support Specialist will be responsible for supporting end users with a variety of technical issues both software and hardware-related. 

A Little About Your Day: You will: 

  • Receive and respond to incoming phone calls, and/or tickets regarding end-user technical issues and requests.
  • Troubleshoot, identify, and repair hardware and network connectivity issues (WAN)
  • Maintain, diagnose, and troubleshoot problems with Windows operating system and various software applications, file-sharing, telephone, and printing.
  • Administer and resolve issues with associated end-user workstation network software products.
  • Escalate common/recurring issues to senior staff for root-cause resolution. 
  • Leverage and organize user-facing training docs in SharePoint.
  • Update ticketing system tickets appropriately, include all relevant information related to troubleshooting and results.
  • Ensure tickets are completed within agreed SLA’s.
  • Ability to support remote users, and establish VPN and remote desktops for all remote users.
  • Escalate issues to senior staff or appropriate providers when necessary. 
  • Travel to Colony locations in Texas to provide on-site support as needed.

This might be the opportunity for you if you: 

  • Demonstrate strong customer service skills.
  • Demonstrate strong written and verbal communication skills.
  • Are a team-focused collaborator, with a great attitude under pressure
  • Highly organized, self–directed.
  • Engaged in learning and continuous quality improvement. 

What You’ll Need to Have for Success: 

  • High School diploma or equivalent, and/or 3 years of work experience in a related field.
  • Minimum 1-2 years experience in a similar role
  • Excellent knowledge of PC and desktop hardware
  • Microsoft certifications; Windows OS, Office suite, and O365 (Or relevant experience!)
  • Basic Networking experience; patching, troubleshooting, and basic configuration.
  • Experience monitoring ticket software, triaging/diagnosing tickets, and routing them to the correct team.
  • Knowledge of the concepts of an enterprise environment (Azure, Active Directory) 
  • Experience supporting users in remote locations/branches throughout the country.
  • Experience collaborating with end-users and colleagues over teams/SharePoint. 
  • Ability to travel throughout Texas to provide on-site support as needed.

We Can Offer You:

We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony’s benefits include:          

  • Quarterly bonuses based upon performance.
  • Medical, Dental, Vision, STD/LTD, Life Insurance (company paid!)
  • 401k with a generous match
  • Competitive PTO and paid holidays
  • Company-provided PPE as required.
  • Industry-leading training and development
  • Generous discounts on the best products from leading industry vendors 

Life at Colony:

Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. 

At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will have the opportunity to grow alongside Colony, both professionally and personally. 

If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family!

 Colony’s Commitment to Equal Opportunity: 

Colony Hardware Corporation is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

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