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Repair/Rental Assistant Manager

Location: Orange, CT, United States

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Reporting to the Repair/Rental Manager, the Repair/Rental Assistant Manager is primarily responsible for assisting in the overall management of the service and rental department functions. The Repair/Rental Assistant Manager is also responsible for ensuring that customer satisfaction goals are met. 


A Little About Your Day: You will: 


  • Create purchase orders for repair parts for repairs done in house or for customer orders.
  • Enter Rental contracts, verify customer information and warranty.
  • Prepare pricing on technician worksheets, recording parts, models, and serial numbers in system, and enters correct labor charges.
  • Maintain inventory levels as well as pricing for all parts for vendors in system and on vendor spread sheets.
  • Prepare Rental/repair documents for all branches and contact vendors for returns/rental and enters documents into the system for both vendor and Accounting.
  • Assist other branches with repair related issues.
  • Initiate “RTV” paperwork for product being returned to vendor.
  • Maintain weekly spreadsheet on technician hours.
  • Call vendors on a regular basis for pricing information and availability.
  • Complete warranty claims online recording appropriate information.
  • Expedite purchase orders by calling vendor, following up on delivery dates, contacting the customer with feedback, etc.
  • Assist with Receiving duties by matching parts to purchase order and distributes work orders to repair technicians and sales orders to go to the Shipping Department.
  • Close out tool repairs that are to go back to customers, calling for purchase order numbers, credit card information and attaching paperwork.
  • Performs personnel functions such as selection, training, and evaluation including conducting interviews, making hiring decisions, and participating in onboarding activities.
  • Interact with all levels of staff in the branch, distribution centers, and corporate functions, ensuring proper workflow and adherence to policies and procedures.
  • Ensure that all paperwork and documentation is in order and submitted in a timely fashion.
  • Partner with outside vendors.
  • Perform daily cycle counts and adjust inventory accordingly.
  • Operate various machinery including forklifts, pallet jacks, and cherry pickers.

This Might Be the Opportunity for You If you 


  • Thrive in a dynamic, fast paced environment where customer service is the number one priority.
  • Aim to get the very best of the staff of the branch through coaching, training and development, and mentoring.
  • Have a drive for excellence in all aspects of branch operations.
  • Enjoy working in an environment that provides a variety of work and extensive learning opportunities.
  • Have the ability to juggle multiple and sometimes conflicting priorities.
  • Possess excellent communication skills.


What You’ll Need for Success 

  • Minimum of 5 years’ experience in a managerial position preferred; distribution environment or related field.
  • Experience working in a distribution and retail environment. 
  • Experience working directly with customers. 
  • Able to identify tools, plumbing and electrical equipment is a plus.
  • Knowledge of Construction, Warehouse and Financial software
  • Enjoy working independently.


We Can Offer You: 


Colony Hardware provides a performance-based culture where all employees are rewarded for the achievement of both personal and company goals. This includes:    


  • Competitive salary.
  • Quarterly bonuses based upon performance.
  • Multiple medical, dental, and vision plan options
  • Short Term Disability, Long Term Disability, and Life Insurance. 
  • 401k retirement plans with a generous company match.
  • Tuition reimbursement
  • Competitive sick, vacation and PTO time as well as paid holidays
  • Company-provided PPE as required.
  • Company-paid training and certifications
  • Generous discounts on the best products from leading industry vendors


About Colony Hardware: 


With nearly 60 locations and 1,200 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.  


At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally.  


If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! 


Colony Hardware’s Commitment to Equal Opportunity  

Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any  other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. 




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