Inside Sales / Customer Service Representative

Description

With over 50 locations in 17 states, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products throughout our markets.

At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally.

Additionally Colony offers offers a competitive compensation and benefits package including comprehensive medical, dental, and vision insurance, 401k with company match, paid time off, tuition reimbursement, long term and short term disability insurance, and employee discounts on our extensive catalog of products.

Hardware is seeking an experienced, motivated, and dynamic Inside Sales/Customer Service Representative to join our team!

Reporting to the Customer Service/General Manager, an Inside Sales/Customer Service Representative is primarily responsible for executing the Colony mission of customer service. The Inside Sales Representative is responsible for facilitating sales by processing orders and quotations while providing application and product expertise to existing Colony customers.

Major Responsibilities

• Communicates and works directly with customers and perspective customers to provide presale applications support, quotations, and orders using order entry systems.
• Builds and maintains positive relationships with customers and co-workers.
• Generates formal quotations and provide customer leads to the outside sales representatives.
• Develops a strong and positive working relationship with the outside sales team in order to provide feedback and data on account activity, promote open communication regarding specific accounts, and understand sale strategy.
• Utilizes vendor/supplier representatives on a consistent basis to grow sales, source products, and close deals.
• Communicates with other departments such as Purchasing, Accounting, and Operations in an effective manner when needed.
• Develops a strong sense of urgency in following up with quotations and sales leads assures customers receive proper paperwork for credit applications or RGA’s.
• Gains an understanding of the customer’s needs and applications by asking probing questions and effectively recommends the correct product that is suitable to the customer’s needs.
• Uses discretions and judgement when developing proposals and bids ensuring that the pricing is competitive while being mindful of product margin.
• Other duties as assigned.

• High school degree or equivalent required.
• College degree in Business or related discipline preferred.
• Minimum of 3 years’ experience in sales, order entry, customer service or related discipline required.
• Skills
  • Programs used:
    • FACTS
    • Outlook
    • Microsoft Word & Excel
• Abilities
  • Ability to work independently, prioritize work and perform multiple tasks.
  • Analytical ability including basic math skills.
  • Ability to navigate websites and able to see, review, and interpret computer images and written documents.
  • Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
  • Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
  • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.

Equipment used include:

Computer, telephone, fax machine, copier and calculator.

Excellent attendance, punctuality, and working a flexible schedule, including weekends at times, is required. Must be willing to dedicate after hours for modules, seminars, customer/company events, and training sessions as needed. 

Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any  other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.