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Director, IT Infrastructure and Operations

Location: Orange, CT, United States

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The Director of IT Infrastructure & Operations role is responsible for establishing and implementing efficient organization, standards and operational metrics for the company’s computers, network, servers, databases, and security environments. 

A Little About Your Day: You will:

  • Design, Develop and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate technology and services.
  • Define and communicate SLA standards.
  • Provide 24/7 365 availability and responsiveness to all operational alerts, and within agreed to SLA standards.
  • Develop, recruit, and manage a strong and highly effective team, where performance is measured by KPIs and Metrics
  • Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.
  • Provide service and process expertise, direction, and assistance to vendors, partners, and internal teams.
  • Develop, document, and communicate plans for supporting and investing in Infrastructure platforms, systems, and tools, including analysis of cost-benefit and reduction opportunities.
  • Develop required policies and procedures, including those for personal computers, security, network, server, storage, and other hardware platforms considering architecture, standards, purchasing, and service provision.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
  • Recommend purchase of equipment and supplies in order to meet operational requirements of the business.
  • Analyze existing operations and make recommendations for the improvement and growth of the network, compute and storage infrastructure, and IT systems.
  • Conduct research and remain current with the latest technologies and services in support of sourcing/procurement efforts.
  • Manage project implementations across Infrastructure specifically developing standards for migration and impacts into production whether internal or vendor-supported environments.
  • Manage vendor relationships, service level attainment, and drive all providers to high levels of quality delivery based on company requirements including RFPs, bid proposals, contracts, and scope of work.
  • Review and audit service providers in key areas like; security, compliance, backup, recovery, DRP, and for all implemented services.
  • Ensure documentation of the company’s existing services with vendors, partners, and internal team are up to date and maintained and make recommendations for improvements/alternatives and support long-term planning.
  • Maintain the Infrastructure architecture, security, and standards.
  • Manage the Helpdesk to a high level of service as measured by the user community.
  • Ensure cyber and compliance standards are adhered to.
  • Proven project management and customer service skills.
  • Manage on-call or availability for 24x7 emergency support. 

This might be the opportunity for you if you: 

  • Have experience developing and managing highly effective teams in a rapidly growing organization.
  • Have proven project management and customer service skills.
  • Can build consensus and develop relationships across all levels of the company.
  • Are a hands-on mentor and visionary leader.
  • Are able to travel to other Colony locations. 

What You’ll Need to Have for success: 

  • University degree in the field of computer science or information systems, and 10-plus years of related work experience.
  • Service management certifications are desired.
  • Experience establishing a 12-18 month strategy
  • Must have experience managing a large-scale environment, distributed over 50+ locations
  • Broad technical knowledge in personal computers, servers, storage, database, and network; including Cloud, IaaS, virtualization, Microsoft Windows, Office 365, Microsoft Active Directory and Exchange email systems, end user and network technologies.
  • Strong hands-on understanding of hardware and infrastructure is a must.
  • IT Infrastructure management experience leading service delivery, developing technical solutions, and staff development and objectives.
  • Application support experience with mission-critical large-scale systems such as ERP, Warehouse Management, eCommerce, Mobile Applications, Point of Sale (POS), and associated Infrastructure.
  • Proven experience in IT infrastructure architecture and planning and development.
  • Knowledge of applicable security and data privacy practices and laws.
  • Strong understanding of project management principles. 

We Can Offer You:

We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony’s benefits include:   

  • Quarterly bonuses based upon performance.
  • Medical, Dental, Vision, STD/LTD, Life Insurance (company paid!)
  • 401k with a generous match
  • Competitive PTO and paid holidays
  • Company-provided PPE as required
  • Industry-leading training and development
  • Generous discounts on the best products from leading industry vendors 

Life at Colony:

Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. 

At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful but will have the opportunity to grow alongside Colony, both professionally and personally. 

If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! 

Colony’s Commitment to Equal Opportunity: 

Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any  other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.


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